Exchange & Cancellation Policy
We want you to love your Diara jewellery. Here's everything you need to know about our exchange and cancellation policies.
7 Day Exchange Policy
We offer a 7 day exchange policy from the date of delivery, ensuring you're completely satisfied with your purchase.
What's Eligible
- Items in original, unused condition
- All original packaging and documentation
- Items with no signs of wear or damage
- Non-personalized or non-engraved items
What's Not Eligible
- Customized or engraved items
- Items showing signs of wear or damage
- Items without original packaging
- Items purchased during clearance sales
24 Hour Cancellation
Need to cancel your order? No problem! You can cancel your order within 24 hours of placing it.
How to Cancel:
- Email us at diarabykohinoor@gmail.com
- Include your order number in the subject line
- Provide the reason for cancellation
- We'll process your refund within 3-5 business days
How to Exchange
1
Contact Us
Email us at diarabykohinoor@gmail.com with your order number and reason for exchange
2
Ship Back
We'll provide a prepaid shipping label. Package your item securely with all original materials
3
Receive Exchange
Once we receive and inspect your item, we'll ship your exchange within 2-3 business days
Need Help?
Our customer service team is here to help with any questions about exchanges or cancellations.
